The core values of Parallel's customer service philosophy are:

Flexibility & responsiveness
We are here to meet our clients' business needs, from providing quotes promptly (we aim to provide quotes for 90% of submitted documents within 3 hours) to working round the clock.
We appreciate our clients have different requirements and wherever possible we adapt our service to match these needs.
We provide translations into and from all major Western and Eastern European languages, whilst also covering many Middle Eastern, Far Eastern and African languages.


Honesty & reliability
Our candid advice on anticipated projects is reflected in our honest attitude towards deadlines. When we agree to a deadline, it is because we are 100% confident that we can meet it. Though occasionally making us appear uncompromising, we would rather refuse a project than let down a client. As a result when we commit to a deadline, our clients know that their translations will arrive on time and can plan with confidence.
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Friendly professionalism
We aim to be friendly and approachable as well as attentive and effective. Organising translations will probably not be the highlight of your day, but we hope to make it as pleasant as possible!
Our clients often commend us on our committed approach to supporting their needs. We feel that it is the only way to do business. From rapid turnaround of quotes to prompt delivery, our clients know that they can rely on us as if we were a part of their own organisation.
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