Competitive Pricing
We regularly check our prices against competitors and ensure that our prices remain below average. In addition, our prices avoid any "extras" that are commonplace in our industry ensuring that they are as consistent and transparent as they are low.

Our translations are priced on the basis of the number of words in the source document. Re-creation of layout, formatting requirements and rapid turnaround do not usually incur additional charges. We give a 10% prompt payment discount for all invoices settled within our payment terms of 30 days.


Customer satisfaction/testimonials
We are proud of the service we offer - a combination of translation quality and customer service that few can match, at a highly competitive price. We liaise with our clients to check we achieve the standards we set ourselves and to ensure we meet or exceed their expectations.
Our clients were asked how they would briefly describe our services, as their comments are the most objective information we can provide on the experience of working with Parallel:

"Friendly, helpful, generally excellent service."
- i3 Research (Ingenix)

"Excellent. Good value for money, always fast, friendly and helpful."
- Aventis

"Good value, adhere to deadlines and friendly."
- Discovery Laboratories

"Responsive, attentive, pleasant to work with."
- MDS Pharma Services

"Since using Parallel I have never used any other translators as I feel the service you provide is excellent."
- IVAX Pharmaceuticals

"Very professional and helpful, I have been very impressed by the quality of the service I have received."
- SHS International

"Excellent. First class."
- CP Pharmaceuticals

In our most recent customer satisfaction survey, our clients rated various aspects of our service (including translation quality and price) and gave us the top rating of ‘excellent’ in the majority of cases.

The commendation of those that have worked with us is confirmation that we consistently meet the needs and expectations of our target market. Far from making us complacent, this simply serves to encourage us to set even higher standards for the benefit of both our existing and future clients.
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